Privacy Policy
Last updated: 13 September 2026
This Privacy Policy explains how Dragon Train Pokies collects, uses, stores and protects personal information when you visit the website, create an account, make payments, complete verification, play casino games or contact customer support.
By using Dragon Train Pokies, you acknowledge that your personal information may be processed as described in this Policy.
1. Information We May Collect
The type of information collected depends on how you use Dragon Train Pokies and which services are available to your account.
Account Information
When you register or manage an account, we may collect information such as:
- full name;
- date of birth;
- residential address;
- country of residence;
- email address;
- telephone number;
- username and account identifiers;
- account preferences and settings.
Verification Information
Dragon Train Pokies may request information or documents to confirm your identity, age, residential address or ownership of a payment method.
Depending on the verification request, this may include:
- passport;
- driving licence;
- government-issued identity document;
- utility bill or bank statement;
- proof of payment method ownership;
- other information reasonably required to complete account verification.
2. Payment and Transaction Information
When you make a deposit or request a withdrawal, we may process information connected with the transaction.
This can include:
- payment method;
- transaction amount;
- date and status of the transaction;
- payment account identifiers;
- cryptocurrency transaction information where applicable;
- information required for security and payment verification.
Payment services may also be provided by external payment companies that process information under their own privacy and security procedures.
3. Gaming Activity
When you use Dragon Train Pokies, information relating to your gaming activity may be recorded.
This may include:
- games played;
- wagers placed;
- stake amounts;
- wins and losses;
- bonus and free spin activity;
- deposit and withdrawal history;
- session and account activity;
- responsible gaming restrictions or settings.
4. Technical Information
Certain technical information may be collected automatically when you access the website.
This may include:
- IP address;
- browser type and version;
- device type;
- operating system;
- language settings;
- login and session information;
- pages and features used;
- technical and error logs.
This information can help us operate the platform, maintain security and identify technical problems.
5. Customer Support Information
If you contact Dragon Train Pokies support, we may retain information connected with your enquiry.
This can include chat messages, account details, screenshots, submitted documents and other information you choose to provide when asking for assistance.
6. How We Use Personal Information
Personal information may be used where reasonably necessary to operate, secure and support the platform.
This may include:
- creating and managing player accounts;
- confirming identity and age;
- processing deposits and withdrawals;
- providing access to casino games;
- applying bonuses and promotions;
- responding to customer support requests;
- performing account and payment verification;
- detecting fraud and suspicious activity;
- protecting account security;
- administering responsible gaming controls;
- maintaining transaction records;
- investigating technical problems;
- improving website functionality;
- meeting applicable legal or compliance requirements.
7. Identity and KYC Verification
Dragon Train Pokies may perform Know Your Customer (KYC) checks where verification is required.
These checks may be carried out before certain withdrawals or when account, payment or security information needs to be confirmed.
Information submitted during verification should be accurate, current and belong to the account holder. Providing false or altered information may result in additional account checks or temporary restrictions.
8. Cookies and Similar Technologies
Dragon Train Pokies may use cookies and similar technologies to support website functionality, security and performance.
Cookies may be used to:
- keep you signed in;
- remember preferences;
- maintain session security;
- support website features;
- measure platform performance;
- identify technical issues;
- understand how visitors use the website.
You can usually manage cookies through your browser settings. Disabling some cookies may affect the way certain website features work.
9. Account and Data Security
Dragon Train Pokies uses reasonable technical and organisational measures intended to protect personal and account information from unauthorised access, misuse, alteration or loss.
Players are also responsible for protecting their own accounts. Use a strong password, keep login details private and never share verification or security codes with another person.
If you believe your account has been accessed without permission, contact customer support as soon as possible.
10. Sharing Information with Third Parties
Personal information may be shared with third-party service providers where this is reasonably necessary to operate Dragon Train Pokies.
These providers may include:
- payment processors;
- identity verification services;
- fraud prevention providers;
- game developers and casino platform providers;
- hosting and technical infrastructure providers;
- customer support providers;
- professional advisers;
- authorities where disclosure is required by applicable law.
Only information reasonably necessary for the relevant service should be provided.
11. Game Providers
Dragon Train Pokies may use third-party software providers to deliver pokies, live dealer games, table games, crash games and other casino content.
When you launch or play a game, certain information may be processed by the relevant provider, including a player identifier, session information, wager details and game results.
12. Cryptocurrency Transactions
Where cryptocurrency payment methods are available, transaction information may be processed as part of deposits or withdrawals.
Blockchain transactions may be publicly recorded and can remain visible independently of Dragon Train Pokies. Information stored on a public blockchain cannot normally be removed or altered by the casino.
13. Fraud Prevention
Account, payment and technical information may be reviewed to identify suspicious activity, unauthorised access, duplicate accounts, payment misuse or other behaviour that could affect platform security.
Additional checks may be carried out where unusual account or transaction activity is detected.
14. Responsible Gaming
Personal information may be used to administer responsible gaming restrictions and account controls.
This can include information connected with deposit activity, playing patterns, account restrictions or self-exclusion requests.
Some responsible gaming records may need to be retained even after an account is closed so that relevant restrictions can continue to be applied.
15. Data Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or where continued retention is required for security, financial, verification, responsible gaming or compliance purposes.
Closing an account does not necessarily mean that all account information will be deleted immediately.
Certain transaction, verification, security and responsible gaming records may need to be retained after account closure.
16. International Data Processing
Dragon Train Pokies may work with service providers located in different countries.
As a result, personal information may be processed or stored outside your country of residence. Where appropriate, reasonable measures may be used to protect information transferred between jurisdictions.
17. Your Privacy Rights
Depending on the laws that apply to you, you may have certain rights concerning your personal information.
These may include the right to:
- request access to personal information held about you;
- request correction of inaccurate information;
- request deletion in certain circumstances;
- request restrictions on certain processing;
- object to certain uses of your information;
- withdraw consent where processing relies on consent;
- request a copy of certain personal information.
These rights may be subject to legal, security, fraud prevention, financial or regulatory requirements.
18. Marketing Communications
If marketing communications are available and you have chosen to receive them, Dragon Train Pokies may use your contact details to provide information about promotions, bonuses, games or platform updates.
You can opt out of marketing communications through the available account preferences or unsubscribe options.
Important service messages relating to account security, verification or payments may still be sent where necessary.
19. Minors
Dragon Train Pokies is intended only for adults who meet the legal gambling age applicable in their location.
Minors must not create or use an account. If there is reason to believe an account belongs to an underage user, access may be restricted while verification is completed.
20. Third-Party Websites
The Dragon Train Pokies website may contain links or integrations provided by third parties.
External websites and services may operate under their own privacy policies. Dragon Train Pokies is not responsible for how independent third parties handle information submitted directly to them.
21. Changes to This Privacy Policy
This Privacy Policy may be updated when platform services, technology, operational practices or applicable requirements change.
The latest version will be published on this page with an updated revision date. We recommend reviewing this Policy periodically.
22. Contact and Privacy Requests
If you have questions about this Privacy Policy, the personal information associated with your account or a privacy-related request, contact Dragon Train Pokies customer support through the options available on the website.
Support can also provide information about account verification, security and privacy-related account requests.